Shipping policy
Effective date: October 13, 2026
Where we ship
We ship to street addresses in the 48 contiguous United States and Washington, D.C. We don't ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or outside the United States yet.
What shipping costs
- One piece: the shipping shown on that piece's product page ($5 or $4.75).
- Two or more pieces in the same order: shipping is free.
The shipping charge is shown in your cart before checkout. There are no other delivery fees from us.
When it arrives
Arrives in 3-7 business days.
- Business days are Monday to Friday, not counting U.S. federal holidays.
- We count from the first business day after you place your order. Example: order on Saturday, and day 1 is Monday.
- Some pieces are processed by the next business day, so for those pieces we count from the second business day after you order (order on Saturday, and day 1 is Tuesday). The dates on each product page already include this.
- Each product page shows the estimated arrival dates for an order placed today, and lets you check the last day to order for a date you pick.
- There's one shipping speed for every order, so please order by the date shown for your night.
Orders with more than one piece
Our pieces ship from U.S. warehouses. If your order has pieces from more than one warehouse, they arrive in separate packages, each within the same 3-7 business days. You pay shipping once (and nothing on two or more pieces), however many packages there are.
Tracking
When each package ships, you get an email with its tracking number. You can also see every order and its tracking in your account. Our Track your order page shows how.
If we can't ship on time
If something happens that means your order can't arrive within the time we stated, we email you before that date with:
- the new date we expect it to arrive, and
- your choice to cancel the order for a full refund.
If you cancel, we refund the full amount to your original payment method within 2 business days of your reply. If we can give you a new date within 30 days of the original date and you don't reply, we'll keep your order moving. If we can't give a date, or the new date is more than 30 days after the original, we'll cancel and refund you in full unless you tell us to keep the order.
Holiday order-by dates (2026)
| Your night | Order by | Arrives by |
|---|---|---|
| Christmas Eve, Thu Dec 24 | Mon Dec 14 | Thu Dec 24 |
| New Year's Eve, Thu Dec 31 | Thu Dec 17 | Wed Dec 30 |
These dates apply to every piece we sell. Orders placed from Fri Dec 25 to Sun Jan 3 can take up to 3 extra business days because of the warehouses' holiday schedule; the product page shows the adjusted dates during that window.
Wrong address, missing or damaged packages
- Address changes: email us right away. We can change the address only before your order is packed.
- P.O. Boxes: please use a street address. If you enter a P.O. Box and the carrier for your package can't deliver there, we'll email you to update it before it ships.
- Tracking hasn't moved in 5 business days, or your order is past its 7th business day: email us with your order number. We'll open a trace with the carrier and, if the package is lost, send a replacement at no cost. If the piece is sold out in your size, we refund the piece and any shipping you paid.
- Arrived damaged or wrong: email us within 7 days of delivery with clear photos. We cover any return shipping and send a replacement at no cost. If the piece is sold out in your size, we refund the piece and the shipping you paid. Details are in our Exchanges & Store Credit policy.
Cancelling an order
Email us as soon as you can at support@accereth.com. Orders start processing shortly after you place them, so we can't promise to stop one. If we can cancel your order before it ships, you receive Accereth store credit for it, not a refund, and we email you to confirm. Once it has shipped, eligible pieces can be sent back for store credit under our Exchanges & Store Credit policy. If we can't ship your order on time, your right to cancel for a full refund is in "If we can't ship on time" above.
Tea orders
This policy covers Accereth clothing. Mushroom Matcha and Mushroom Hojicha orders ship free from our tea warehouse, and each tea product page shows its delivery estimate. Tea refunds follow our tea orders refund policy.
Contact
AVD Collective LLC dba Accereth
support@accereth.com
To send a piece back, use only the return address we email you: see our Exchanges & Store Credit policy.