Exchanges & Store Credit

Effective date: October 13, 2026

Accereth doesn't offer refunds to your original form of payment. Eligible pieces can be sent back for Accereth store credit, which you can use on a new size or a different piece. By placing an order with Accereth, you agree to this Exchange & Store Credit Policy.

The short version

7-day exchange window: request an exchange within 7 days of delivery.
Pieces must be unworn, unwashed, with all tags attached, in the bag they arrived in. Trying a piece on at home with the tags still attached doesn't count as worn.
Store credit, not refunds: once your piece is received and approved, we issue Accereth store credit for what you paid for it.
You pay the return shipping, unless the piece arrived defective or wrong.
Final sale (no exchange or store credit): bodysuits, swimwear, intimates and lingerie, jewelry, beauty, clearance pieces and gift cards. These are marked "Final sale" on the product page and in your cart.

How to start an exchange

Email support@accereth.com within 7 days of delivery with your order number and the piece you're sending back. If you want a different size, tell us which one.
We email you the return address and instructions.
Pack the piece unworn and unwashed, with all tags attached, in the bag it arrived in (keep any label or sticker that's on the bag).
Send it within 7 days of the day you asked, with a trackable shipping service, and keep your tracking number. We can't issue credit for a piece that never reaches us.

Please send pieces only to the return address we email you.

Your store credit

Every piece is checked when it arrives. Please allow up to 7 business days for the check.
Once it passes, we add the store credit to your Accereth account within 2 business days and email you.
Store credit is applied at checkout automatically when you're signed in with the email you ordered with. It doesn't expire.
The original shipping charge (on one-piece orders, the $5 or $4.75 shown on the piece's page) isn't credited, unless the piece arrived defective or wrong.
Want a different size? Use your credit to order it. Sizes sell out, so we can't hold one for you while your piece is on its way back.

Sending back part of an offer order

In an order that used Any 2 for $120 or Black Friday: 3 for $160, each piece is valued at the order's total for its pieces (after the offer, before shipping and tax; gift cards not counted) divided by the number of pieces, rounded to the cent. Each piece you send back earns store credit at that amount.
Examples: 2 pieces for $120 = $60 each; 3 pieces for $160 = $53.33 each. If you used a code, each piece is valued at what you paid for it after the code.

Defective or wrong pieces

If a piece arrives damaged, with a manufacturing defect, or isn't what you ordered, email support@accereth.com within 7 days of delivery with your order number and clear photos. Once approved, we cover the return shipping (we email you a prepaid label, or tell you if you don't need to send it back) and send you a replacement at no cost. If the piece is sold out in your size, we refund the piece and the shipping you paid to your original payment method. This applies to final-sale pieces too.

Exchange requirements

To qualify, a piece must be:

Unworn and unwashed, in its original condition
Free from stains, odors, makeup, deodorant marks, pet hair or damage
Sent back with all original tags attached
In the bag it arrived in, wherever reasonably possible

Inspection and approval

Every piece is inspected when it arrives. We may decline an exchange for a piece that shows signs of wear, washing, alteration, misuse or damage, is missing tags, or can't be sold again. If a piece doesn't meet these conditions, we email you to explain. Our inspection decides whether a piece is eligible.

Order cancellations

Orders start processing shortly after you place them, so we can't promise to cancel one. If we can cancel your order before it ships, you receive Accereth store credit for it, not a refund.
If we can't ship your order in time to arrive within the window we showed you, we email you before that date passes with a new date, and you can cancel for a full refund to your original payment method instead.

Delivery estimates

The arrival dates on our pages are estimates, not guaranteed delivery dates. Delays caused by carriers, weather, holidays or high order volume don't make an order eligible for a refund. Your rights when we can't ship in time are in "Order cancellations" above.

U.S. orders only

We ship and process exchanges within the United States only.

When we can refuse an exchange

We may refuse, limit or decline exchanges in cases including:

Excessive exchange activity or repeated returns
Worn, washed or altered pieces
Missing pieces or tags
Fraudulent or misleading claims
Any other abuse of our exchange program

Response times

We answer emails and exchange requests within 24-48 business hours. It can take longer during holidays, sales and launches. Please include your order number and send one email per request; repeat emails about the same request can slow the answer down.

Tea orders

This policy covers Accereth clothing. Mushroom Matcha and Mushroom Hojicha orders, including Subscribe & Save tea subscriptions, follow our tea orders refund policy.

Contact

AVD Collective LLC dba Accereth
support@accereth.com

Refund policy